Sub-Zero · Los Angeles, CA
Freezer Repair
Freezer columns, drawers and undercounter compartments — frost that keeps returning, harvest cycles that stall, evaporator icing and slow refrigerant loss.
How it gets described on the phone
- Frost across the rear wall that is back within a week of being cleared
- Soft ice cream while the display still insists the compartment is at 0°F
- A scraping or buzzing note that changes pitch when the door is opened
- Drawer that will not sit flush because ice has built up along the rails
What gets tested on the visit
- Defrost cycle forced and watched through, rather than assumed from a frost pattern
- Defrost heater, terminator and drain tube — the three that produce recurring frost
- Evaporator fan draw and blade clearance, iced or otherwise
- Compartment temperature logged at the shelf against the setpoint on the display
- Drawer alignment, rails and gasket compression on drawer-style compartments
Frost that comes back within a week of being cleared is not a cleaning problem — it is a defrost or a drain problem, and clearing it by hand only resets the clock. Soft ice cream with a display insisting on 0°F is the other common shape: the cabinet is warmer than the board believes, and the sensor is usually the reason.
What it costs
Priced in bands, quoted before the work starts
Flat $89 service call covering the visit and full diagnosis, credited against the repair once you approve it.
- Door gasket or seal replacement $260–$680
- Evaporator or condenser fan motor $300–$720
- Defrost heater, thermostat or sensor $280–$610
- Ice maker, water valve or supply line $260–$840
- Electronic control board $440–$980
- Compressor or sealed-system repair $1,400–$2,960
Each repair is quoted as one figure covering parts and labour, agreed with you before a panel comes further off or a part is ordered. Where a job lands inside its band is decided by the part your serial takes and how far the cabinet has to come apart — and the $89 you paid for the visit comes off that figure the moment you approve it. Nothing is replaced on suspicion.
For scale — a comparable built-in replacement, before installation and cabinetry work — runs $12,560–$22,800, which is why a sealed-system or control repair is still the sensible answer on most of the cabinets we are called to.
Reviews
Read afterwards, not during
5.0/ 51,331 reviews
Frost was back on the rear wall a week after every clearing. The drain had iced solid and the defrost heater was open. Both handled in one visit. Dry since.
Weston C.Brentwood
Freezer climbed past twenty degrees while the fridge side behaved. A defrost timer and a plugged drain tube. Not the compressor another outfit had told us to brace for.
Yael R.Hancock Park
Ice cream went soft while the display still insisted on zero. A sensor was lying to the board and the drawer gasket had gone slack. He showed me the real numbers afterwards, which I appreciated.
Rafaela M.Pacific Palisades
Booking
Best time to call is while the fault is still doing it
Cabinet temperatures, the noise it makes and what the display claims are all worth more to a diagnosis than a description after the fact. Call it in while the unit is misbehaving and the visit starts halfway through.
- Service call
- $89, credited against the repair
- On site
- 8:00 am – 8:00 pm, seven days
- Dispatch line
- Answered 24/7