Contact
Two ways in, nothing to fill out
Call and speak to someone, or pick your own slot on the booking page. There is no contact form here and no inbox to wait on — a fault is faster to describe out loud than to type.
- On site
- 8:00 am – 8:00 pm, seven days
- Service call
- $89, credited in full against an approved repair
- Equipment
- Built-in Sub-Zero refrigeration only
- Coverage
- Brentwood · Pacific Palisades · Bel-Air · Hancock Park
Worth having to hand
- Model and serial number — inside the fresh-food door, on the upper frame
- What the cabinet is actually holding, if you have a thermometer in there
- What the display claims, which is often a different number
- Any noise, and whether it changes when the door opens
- Whether the unit is panel-ready or integrated into cabinetry
None of it is essential. It just means the first ten minutes of the visit are spent on the fault rather than on finding a serial number.
Reviews
Read afterwards, not during
4.9/ 51,081 reviews
Our undercounter wine unit stopped cooling altogether on a warm weekend with a full rack inside. The sealed system had lost its charge slowly through a corroded joint. He repaired and recharged it, then came back to confirm it was holding.
Xochitl A.Hancock Park
Both zones had settled on one temperature whatever we set them to. A stuck damper and a dead zone sensor. He replaced both, then let it run and checked each shelf with a probe before leaving.
Esme T.Brentwood
Cubes came out hollow and cloudy and collapsed in a glass of water. The harvest cycle was stalling halfway. He rebuilt the module and flushed the line. Right now, but the first visit ran late.
Georgina L.Brentwood